Yes, I agree too!
They are apalling, I had the same thing with my statement, daisy. I phoned up for a balance and it took her ages to find the right one.
The interest is more than we at first thought as well, but I suppose we didn't really have any choice.
A whole generation of us are going to be saddled with this for the rest of our lives. What a depressing thought...

I think the Student Loans Company admin is an absolute disgrace.
They haven't sent out a statement for ages and rarely seem to have any clue how to answer my queries when I phone up.
The interst we pay is far more than inflatin but that's not really the admin department's fault, it's a whole other rant!
has anyone else had the same or is it just me??

I've moved address several times since leaving uni, and am now living outside of the UK. I sent a letter to the SLC every time giving them my new address but I've not heard anything from them, no statements, nothing. Consequently, I'm not paying back any of my loan, I assume they're trying to "track me down". I'm in two minds about whether to get in touch again or not...

Yes, I agree too!
They are apalling, I had the same thing with my statement, daisy. I phoned up for a balance and it took her ages to find the right one.
The interest is more than we at first thought as well, but I suppose we didn't really have any choice.
A whole generation of us are going to be saddled with this for the rest of our lives. What a depressing thought...

I had a statement with last years dates on and had to phone up for a balance, and the girl didn't have any idea what my real balance was. Eventually got ot the bottom of it though, but they don't make it easy for you.