I am sooo angry and upset please help me

well if you dont know i will start from the top;
i was accepted for BA on the NHS on my first consultation my ps said i could have overs and would make me a full b small c then second consultation she said she was going to do unders and make me full c small d she said quote " idealy quit smoking before the op if not please try and cut down" which i had to 2/3 a day!!
i got my appointment through and i went in yesterday the service from the start was terrible and rude i got there at 1.30pm i had to sit in a room and didn't get a bed untill 5.45pm settled in very anxious as i didn't know what i was actualy having then my plastic surgeon came in bout 7pm with assistant surgeon ahh she said i didn't expect to see you here as i knew how nervous you are examined me everything was great i was marked up told i was having 400cc round mod profile overs to make me a d cup she said i will get you a pre med to calm me down and she'd see me today....... then 10pm came i asked where my pre med was nurse said sorry the anesitist has declined your pre med as he thinks it will hinder my recovery so i said ok.

i then had no sleep at all was very emotional it has taken so much mentaly to go in there and be strong...

this morning nurse came in at 6am said could i go and have a shower and put my gown and stocking on so off i went the i had a walk down to the shop came back saw the assistant surgeon he said o your first down 8 am i said ok fine .

went back to my bed 10 to 8 came assistant surgeon and nurse came in shut my curtain round i thought great at last was so excited by this point but no he said sorry but we are not doing your surgery dr ali my ps has declined as you are still smoking we are not willing to risk the operation as after all "ITS ONLY COSMETIC" i burst into tears and said your joking its taken so much to get this far he said no we are not doing go home quit smoking for 3 months and come back (i have been waiting 2 half years already).

i am absolutly devasted shocked and upset at the rudness and how i was treated there at the end of the day they had all my notes and on my consent form that SHE got me to signshe had written 2 fags a day. if it was the important and vital i was a non smoker for the operation why did she not ask me or say oi you are still having 2 a day we're not doing it last night when she came and marked me up .

i am so angry and upset what would you do i feel like complaining and even if i quit i wouldn't want her she didnt even have the decency to come and tell me .

i am so sad and depressed now i feel worse than before

Terrible

Write in to the chief executive and complain at the way that you have been treated

So sorry for you

Hi Katie

I cant believe they didnt give you the op because of that! I had mine done with Transform and they knew I was still smoking 10 a day, the only person that made a comment was one nurse, my consultant never even mentioned it.
You must feel truely gutted, I know how nervous you were and how much it took for you to get there to have it done. You really need to make a strong complaint if not just for yourself but for anyone else that they put through the stress of all that. They should of told you from the start if makes that much difference to them, and certainly the night before. I am disgusted, if I win the lottery I will pay for you And you can have the pleasure of telling them where to go!!
Keep smiling honey, you'll get them one day

Lou
xx

Thanks

lou i havn't got any strength to complain but my sister is well on the case.
i woke up this morning and i started crying i am so upset still i dont even want to leave my house i feel hundred times worse than before my operation . i just remember txting you on the night i was in hospital worrying and now all that seems like a distant memory ..... i just cant explain how i feel.

Omg

I am so sorry to hear your sad story.
This is no way to treat another human being...not even on the NHS!

I do hope you get what you deserve...respect from your surgeon and the hospital and the boobs that you have been longing for for so long.

I have had 2 BA's in 20 years, and although they make it sound like it's not important as it's purely "cosmetic", to me and you and the rest of the ladies on this Forum it is a "Life line" as the other lady put it.

I do agree with the others...write a strong letter of complaint, giving all the appalling details, keep fighting, don't give in, be strong and keep your chin up.

We are on your side. And although I agree that smoking can probably increase the risks during surgery, they misled you big time and that is not acceptable!

Just because you are not paying for your surgery doesn't mean they can treat you in this awful manner.

Big hugs to you and let us know how you get on!

Corinne.xx

Aww hun!

I don't know what to say. I know I would be gutted. They've treated you badly, hun. [hugs for you]. But keep your chin up. Concentrate on giving up smoking. Now that you know you have to do it, it might make it easier. If you want it badly enough, it could give you the incentive. Try having hypnosis, that will work if you badly want to give up.

Lots of love.

Maria
xx

Thanks

for your kind words i just feel so drained and exhausted

Forgot to say ..

.. if you do opt for champix b4 next op I said in my earlier email if you have a letter the Doc has to give them, that is misleading, if you have a medical reason why you can't take it then obviously they won't give it. Sorry to harp on but I didn't want you getting another NHS disappointment and it just struck me that I was a bit misleading there. Anyway good luck hun xx

How dare they!!!

NHS for you!!!! I really hope you complain, why should u be talked to like that or treated like that, am so sorry hunni!!!
Maybe only cosmetic to them, but to you and others its a bloody life line!!!! argh!!!!!! they get me so angry i remember after i had my second child, had a c,section and this midwife on nights was very very rude to me, would giving me painkillers i had to get out off bed was in a lot off pain and walk to the nursers staion, was treated like ... and they wonder why ppl go private!!!! a doctor i saw after having my boob job was rude bcoz i had my boobs done at a private bupa hospital!!!!


I hope you get wot u deserve babe!!!! respect!!!! next time good luck babe!

They call the shots

Whilst I totally sympathise with your predicament Katie - I can not help but think - because you are getting this done on the NHS they are the ones calling the shots - hence the reason why they can treat you as they feel fit.

Don't worry

i do feel sorry for you,
you should have been told your op was not going ahead much sooner.

but at the end of the day the surgeon has your best interests at heart if he or you are not 100% than i would rather it be cancelled. and if you have waited 2 1/2 years then in the grand scale of it 3 months is nothing and will fly by

Pals

Hi
I was absolutely disgusted to hear your story. You would not have been treated this way if you were a private patient and they only tell you to make sure you give up smoking 2weeks before and after your op.
I have been in hospital twice in the last 6 years and have had cause on three occasions to use PALS which is the 'patient advise and liason services' located within hospitals. Once when my son waited three days for surgery after a car accident he was seen within minutes of me visiting PALS !
As most people don't seem to have heard of them I tell everyone I can about them.(i was told about them by a nurse!)
I have no idea if they are the people to see but I reckon theres a good chance they can help but you can certainly put in a complaint. You can look them up on the web, search for pals or cut and paste address below http://www.dh.gov.uk/en/Managingyourorganisation/P-atientAndPublicinvolvement/Patientadviceandliaisons-ervic es/index.htm

hope you have some luck with them
hugs Jackie x

Date

Have they given you a new date?

No.......

they he said dr ali said once i have been quit 3 months go back and see her no help offered on quiting or anything. i think if it was imperitive for me to quit why did she not say if you do not quit totally i will not do your operation.

oh hunnie, i dont really know what to say but i had to reply to your post. Im not surprised you are so angry and upset, i would be too! you really should complain (if thats what you want to do).Its disgusting the way you were treated and you should have been told to stop completely if that was the case. Dont let them get away with it. Big hugs xxx

im just sat here crying i just cant believe what they have put me though im sat back at home thinking i would be 5 hours post op now with lovely boobs im so upset words cant expess

Awww hun

OMG what a horrible way to treat someone, no matter what you are having done.
How very rude of them to make you feel so bad. I dont know why they couldnt have told you the day before instead of leaving you.
I would deffo write and complain.
Wish I was there to give you a big hug xxxxx

Sorry.

hi' sorry no advice to give but just wanted to send you a hug. no one has the right to treat anyone the way you have been treated. could you go back and speak to your gp .
maybe if she had said at the start if you dont stop smoking i cant do the op but she told you if not cut down .

realy hard i know but try and keep your chin up

alex xx

Hi

Hi, i feel really sorry for you. I can't believe they can do that to you, after all that waiting around, then they say no just because you smoke 2or3 fags. I know they recommend that you stop smoking, but i smoke and i know how hard it is and after all you cut down to a min (good on you, i could'nt cut down that much before my ba). Have you tried phoning the hospital and asking to speak to somebody high-up and telling them what happened??? NHS or not they can't treat you like that, after all they new you smoked 2 or 3 fags a day. I would def try and phone , make a full complaint, its def not right what they have done. I wish you all the best, keep us informed. big hug jenny XXXX

Omg!

that is horrible!
to keep u waiting all night and then say no!???
even if it is on the NHS, shouldnt make any difference in their level of care?
NHS are just ...
i would demand to see someone and ask them these questions!
write a strong letter of complaint too.

just an idea... not sure if it would work but maybe you should sue them..? sure u could find a reason to after all that they put you through...i mean to mark u up ready!!! then say no?
then you could pay to go private with harly med or someone : D
i dont know what to say, just thats terrible.
im really sorry hun.

xxx

Oh babe...

Honey, how awful for you. I had a similar (but nowhere as bad) time of it when I first booked - it was discovered in my pre-op that I had exceptionally high blood pressure and the surgeon decided it was not safe to proceed until I had been on meds for 3 months. I then rebooked, and had an accident so it had to be cancelled again, I started to think it was fated.

Even after I had been on meds and got the BP down to a more acceptable level and the surgeon said he was happy, he also said that he would only go ahead if the anaesthetist was happy. I had no idea that it was not down the surgeon's final say so, or that the anaesthetist decision was so vital.

I am so sorry for you hun - what a disappointment. I would certainly complain about your treatment, but on the other hand I would like to believe (because I'm an optimist) that they ahve cancelled the op because they were genuinely concerned as to your safety - although the cynic in me says hmmmmmm.

Nothing I can say to make you feel any better, so just sending hugs xxx